Shipping policy

Thank you for shopping at Tvenco. Please take a moment to review our shipping terms and conditions.

Processing Time:

Orders are processed within 1-3 business days after they are placed. This includes order verification, quality checks, and packaging. The cutoff time for processing orders each day is 5 PM (EST). We do not support shipping to multiple addresses in a single order.
During peak periods, processing times may be extended.
If your order has a tracking number assigned, it means your order has been processed and is now in transit.
If there are any significant delays, we will notify you via email or telephone.

Shipping Method & Transit time:

Shipping Method: FedEx/USPS/UPS.
Transit Time: 1-3 business days , Please note that delivery delays may occasionally occur due to unforeseen circumstances.
Shipping time refers to the duration it takes for items to travel from our fulfillment center to your delivery address.
Therefore, from the moment you pay for this order, you may receive your package within 2-10 business days. We use this timeframe as a precaution to ensure your order delivers in time, but in most cases orders arrive well before the maximum time frame.

Shipping Rates & Delivery Estimates:

Shipment Confirmation & Order Tracking:

Once your order has shipped, you will receive a shipment confirmation email with your tracking number.
Tracking information will be active within 24 hours.

Loss and Damages:

If you have not received your package after the maximum shipping time, please contact us support@tvenco.com, and we will resend it to you.
Please take a photo of the damaged package as evidence and refuse to accept it, and send it to our customer service at support@tvenco.com, and we will resend it to you.

Tax:

Contact Us:

Thank you for choosing Tvenco. We appreciate your support and are committed to providing the best service!